Problem

Troubleshooting

Which version software is on on my dimmer?

1. Unplug unit, wait ten seconds, press and hold up arrow button and plug unit in. software version will be displayed on screen. Caution, holding button too long will reset unit to factory settings.

Screen displays odd times or locks up.

1. Unplug unit , wait ten seconds, press and hold up arrow button and plug unit in, while continuing to hold button for 10-15 seconds. Unit will be reset unit to factory settings.
2. If problem persist, unit must be returned for repair.

Fuse on ballast keeps popping

1. Ballast must first be sent to IceCap for repair
2. Download installation checklist
   
3. Before reinstalling ballast, you must complete the checklist. The checklist must also be completed every time you install new lamps or change the configuration.
   
4. Check for loose wires. Endcaps must be mounted using standoffs or mounted directly to a reflector to prevent wires from coming loose. We do not advise the use of an acrylic rack for this reason.

Lights dim on and off quickly

1. Lamps need to be burned in for at least 100 hours for normal dimming to begin.
2. Install a ground plane on lamps.  Ground plane should be as close to the lamps as possible (preferably touching) Note: there is always some step up in light when fluorescent lamps ionize.
3. For IceCap 660 ballast 3 & 4 lamp applications, revision "F" ballast's don't always dim well, and may shut down your lamps if not given the "Dimmer Update". Symptoms that are visible are that the dimming occurs rapidly over a short period of time or that the lamps will shut off on dim up. Icecap does this update free of charge.
   

Lamps don't dim at all

1. Check for loose or incorrect dimmer / ballast connections.
2. Check if Solar unit is outputting voltage on the black and white pins on the 4-pin I/O connector.  If voltage is present there is a problem with the ballast I/O port.
   

No lunar cycle

1. Increase Full Moon intensity setting.
2. Check to see if the unit is set to an actual full moon date.
   

Lights shut off and flash on once a minute

1. There is a fault condition in the lamp setup and the ballast is shutting itself down. Power down your system and disconnect the large white connector from the Icecap ballast. Measure the resistance across the same color wires. This is done by placing an ohmmeter's probes on the pins inside the white connector looking towards the lamps. The resistance should be approximately 1-4 ohms. If it is much higher you have a problem in that section. The problem could be loose wires in connectors, broken wire, end cap going bad or filament blown out of lamp.
2. For IceCap 660 ballast 3 & 4 lamp applications, revision "F" ballast's don't always dim well, and may shut down your lamps if not given the "Dimmer Update". Symptoms that are visible are that the dimming occurs rapidly over a short period of time or that the lamps will shut off on dim up. Icecap does this update free of charge.
   

Lamps do not ramp up smoothly and go right to 100%

1. Check wiring and lamps for faults.
   
2. Ground plane kit may not be installed properly

Solar 750 does not dim down

1. Be sure to use a mechanical timer and not a digital timer. Do not use X-10 to control the dimmer.
   

Problem

Troubleshooting

Unit does not turn pump on / off

1. Water may inside tubing and prevent the sensor from working properly
2. Blow into the end of the sensor, if you hear a clicking noise in the box, the unit should still work.
3. Water level must raise or drop one inch before unit ill turn on/off

Problem

Troubleshooting

Bubbles stop coming out after a few hours.

1. Your reactor is most likely pressure locked. If the pressure builds up in the reactor, you will have a hard time controlling how much CO2 goes into the reactor. You may need to release more effluent from the reactor or reduce the flow going to the reactor.

The right side CO2 guage is stuck and will not return to zero.

1. If the cylinder valve is opened with the regulator knob turned in, damage to the regulator can occur.

Bubble counter is broken/leaks

1. Replacement bubble counters can be purchased from any of our dealers.

Problem

Troubleshooting

Lamp will light and then shut off.

1. Test lamp on another ballast.
2. If lamp works and ballast is under warranty, return the ballast to your dealer to be tested.

Harness has become frayed or there is a short

1. Replacement harness can be purchased from any of our dealers. Be sure to specify BNC, Probe, or Computer style.

Problem

Troubleshooting

• Pump makes a loud noise
• Pump does not run
• Pump runs hot
• Pump output has been reduced

1. Remove housing screws and pull off of the front cover, check for debris or a broken impeller.
2. Remove front cover, impeller, and rear case. Plug pump in to determine if noise continues.
3. If pump does not turn over, try to spin the magnetic wheel, it should turn freely. If it does not turn, it is possible that water entered the pump and damaged the motor.
4. Look for salt creep or water damage - any signs of white deposits or rust. Water may have entered to pump causing the motor or bearings to rust.
5. Remove fan cover, check for debris. Pump may not be getting enough air to cool properly, or debri may be lodged in the fan causing noise.

Problem

Troubleshooting

Light sensor does not appear to turn pumps on / off

1. Place sensor closer to lamps.
2. Place sensor so that it does not get affected. by background lighting.
3. Sensor may need to be replaced. Replacement sensors can be purchased from any of our dealers.

LED lights do not come on and there is no power to the unit.

1. The internal fuse may be blown, unit needs to be sent back for repair.